FAQ

Got a question?

What is delivery cost and payment method?

UK delivery costs £2.95 for standard shipping with free shipping on all orders over £50.00. Orders dispatched Monday – Friday within 3 working days of purchase. Shipping is made via Royal Mail Tracked 48 and should arrive within 3 working days subject to delivery delays out with our control. Please contact us if your order does not arrive within 14 working days. If you require, delivery to another UK address can be chosen during checkout. We use PayPal as our payment method. You do not require to have a PayPal account to use it. You can pay securely with any debit/credit card. We also offer PayPal Pay In 3 on all purchases over £30.00 allowing you to pay in 3 interest-free installments.

Can I return, exchange or cancel an order?

We offer a 28 days return policy and can provide a refund or exchange. Please contact us within 14 days of receiving your order to arrange a refund/exchange. If you wish to cancel your order, you can contact us to make the relevant arrangements. If we have already shipped your order, you are welcome to return it once received. If you return an item, you are responsible for the return postage. We will only refund return postage if the item is faulty.

 

Further information

Gift message: We can, if required, include a complimentary handwritten message with your order and send it directly to the recipient. Simply write your message in the Additional Information – Order Notes section at the checkout.

Jewellery care: All of our jewellery is made using genuine crystals/semi-precious gemstones. We use a variety of mixed metals as well as satin-style nylon cord when making our jewellery. We use hypoallergenic stainless steel. This is a durable and sustainable metal that is water-resistant and does not tarnish. We also use a range of  Tibetan style silver tone charms. To keep your jewellery in great condition we advise that the following tips are followed. We do not recommend that you expose jewellery to prolonged contact with water or cosmetics. Whilst stainless steel is water-resistant, we also use other metals so it’s a good idea to limit contact with water. In general, it’s best to protect your pieces by avoiding too much water contact although stainless steel does handle water well. Please allow cosmetics to dry for at least 10 minutes before putting on. Jewellery is best stored in a jewellery box/airtight container and cleaned with a dry, soft cloth (a microfibre cloth is ideal). Whilst handmade to a high standard, each piece should be handled with care. Jewellery can be very delicate and it is advisable to avoid pulling it/rolling it on and off without unfastening it as this can weaken it.

Nickel safety: We use stainless steel which is a hypoallergenic metal, however, it does contain a small amount of nickel. Stainless steel is considered safe for sensitive skin. We also use silver plated components that contains less that 0.05% nickel in compliance with regulations allowing these metals to be classed as nickel-free as well as being lead and cadmium-free. We cannot 100% guarantee that trace amounts are not present and would advise caution if there is a known sensitivity.

Handmade products: Our handmade products are made with love, care and positive intention. Each is unique due to natural variations in beads, crystals, etc. Colours/shape/size may vary slightly with actual item compared to the image shown due to screen resolution and the one-of-a-kind nature of handmade products.

Reiki energy: We reiki-charge all of our jewellery, crystals, etc infusing the item with healing energy. Crystals/gemstones can absorb energy on a vibrational level. We cleanse each piece with Selenite crystal as it has a purifying effect and then reiki-charge it. Reiki is a loving and healing universal energy and can do no harm. We reiki-charge our products so that the recipient can benefit from this positive energy whenever they wear their jewellery or use their crystals. Please note that we are qualified and insured Reiki Practitioners.

Crystal meanings: Please note all crystal meanings are metaphysical and do not constitute healthcare information. Although we provide crystal meanings, we can not guarantee that you will experience these properties.

Discount codes: Please note that promotional discount codes can be used on products on this website with the exception of our book/ebook as this is sold via Amazon on our behalf.

Eco policy: All cardboard and paper products are suitable for recycling. We use card/paper from recycled and/or sustainable sources. Paper stickers used contain recycled materials and are BPA-free. Recyclable tape is used for packaging all orders. We provide printed crystal meaning and care instructions with all orders. This can be recycled or retained for information. We do not include a paper receipt with your order as you will receive a digital receipt upon ordering.

Sustainability: We use stainless steel in our jewellery designs. This is a sustainable metal. We source our crystals and jewellery making materials from trusted suppliers who buy ethically sourced goods wherever possible and retain a high standard of quality. We do not use any crystals that are associated with unethical practices.

Hygiene practice: We take hygiene into consideration when making products and preparing orders. Our working area is regularly cleaned and we frequently wash/sanitise our hands in order to maintain a safe environment whilst following relevant health and safety protocols.

Have a Question? Want More Info?